Chaperone Policy:

The Practice is committed to providing a safe, comfortable environment where the patients and staff can be confident that best practice is always being followed and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any for any consultation, examination or procedure. The chaperone may be a relative, friend or member of staff. In some circumstances the doctor may require a chaperone to be present.

If you would like a chaperone to be present, please tell the doctor before the start of the consultation.

If, during the consultation and examination is required, the doctor will offer to provide a chaperone for this purpose. If the patient declined the offer of a chaperone, this will be recorded in the patient’s medical records.

Patient Consent:

I give my consent for the information in my registration form to be shared with the healthcare provider with whom I have an appointment with. Where applicable; I consent to treatment and/or an examination as part of a treatment plan recommended by the healthcare provider.

I confirm that I have completed this registration form listing, where requested, details of any pre-existing medical conditions, disabilities and allergies.

I accept that it is my responsibility to notify if any of these details change during any period of my treatment. I also accept that the clinic will not be liable for my safety or security during my visit, except in the case of negligence by the clinic or its staff. This does not affect my statutory rights.

Pathology and test results:

All pathology and testing will need to be settled on the day. We ask that Practitioners use billing sheets to improve the accuracy of billing and payments as the desk. Despite this, certain tests are occasionally overlooked and only come to our attention when receiving results or Lab invoices. Please be aware that we do send back-dated lab invoices to patients on these rare occasions.

Please note that we can only hand out your test results (either by email or in person) once they have been approved by your practitioner and we have given permission from the practitioner to give you your results.

Due to strict data protection rules we are obliged to send your test results in a secure way. We are working with a service that is provided by Egress Software and enables us to communicate securely with you via email. When you receive an email from the clinic with your test results, you will have to create an account with Egress in order to  access the documents. A step by step guide will be send to you following your appointment.

Data protection:

We are committed to protecting and respecting your privacy. We may contact you directly by email or phone to send you details of future appointments or as part of a recall for annual medical checks.

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P A T I E N T    F I N A N C I A L    R E S P O N S I B I L I T Y 

P O L I C Y   &   A G R E E M E N T

Cancellation Fees:

Failure to give 24 hours cancellation notice or failure to keep your scheduled appointment will result in the clinic charging you full cost of your treatment. Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for cancelled or missed appointments. If you must cancel an appointment, the clinic requires a minimum of 24 hours’ notice.

Address Change:

It is important that we have your correct address information on file. Please advise us anytime there is any change to your address, telephone or other contact information. We mail out lab results, pathology and appointment information in addition to billing statements.

Self-Paying Payments:

Patients are kindly asked to settle all treatment fees on the day of your visit to the clinic. We accept cash and most major credit cards: Amex, Visa, Maestro and Master Card

Billing:

If you owe additional money after your visit, you can expect to receive an invoice. Invoices are mailed out on a daily basis. Payment Is expected within 10 days of receipt of your invoice.

Insurance:

Should you wish to make a claim on your Health Insurance Policy then you will be required to settle all fees at the time of the appointment and make the claim directly with your Insurance Company. The clinic holds no contractual agreements with Health Insurance Companies, therefore, you, the patient are liable to cover the full costs of the treatment and consultations accumulated on the day. Your Health Insurance Policy is a contract between you and your Health Insurance Company or employer. Please note, it is your responsibility to know if your Insurance has specific rules or regulations, such as the need for referrals, pre-certifications etc.

Failure to Pay:

Patients who ignore collection notices and fail to pay their balance risk negative credit ratings and possible dismissal from the practice. Past due accounts may hinder your ability to have appointments scheduled.

Guarantor:

Any patient over the age of 18, or an emancipated minor, will be held financially responsible for all charges incurred. If another party is responsible for payment of your account, you must pay your balance in full and negotiate repayment with them outside of our practice. This policy includes individuals negotiating divorce agreements.

Minors and Dependents:

Parent and guardians are responsible for payments for their dependents at the time services are rendered. The accompanying parent, adult or guardian is responsible for full payment at the time of service. In case of divorce, please do not place our office in the middle of marital disputes. It is your responsibility to work out the payment of your child’s medical care between the custodial and noncustodial parent.

Prompt Payment:

Just as we make every effort to accommodate you when you are in need to medical care, we expect that you will make every effort to pay your bill promptly. Payment is due at the time services are provided or upon receipt from our accounts team.

Refunds:

A refund is issued when an over-payment has been identified. If you feel a refund is due, please contact info@drtimevans.co.uk.